Privacy Policy

DShine Details ("DShine," "we," "us," or "our") operates a mobile car detailing service across Miami-Dade, Broward, and Palm Beach counties in Florida. This Privacy Policy explains what information we collect when you visit our website (dshinedetails.com), contact us, or book a service, and how we use, store, and protect that information.

Information We Collect

When you request a quote, book a service, or contact us through our website, WhatsApp, SMS, or phone, we may collect:

• Your name, phone number, and email address
• Your vehicle's year, make, and model
• Your service address (home, office, or other location where the detail takes place)
• Payment information, processed securely through our third-party payment provider (we do not store full card numbers on our own systems)
• Photos taken before and after service, for quality documentation and, with your permission, for marketing purposes
• Messages you send us via our booking forms, WhatsApp, or SMS

We also automatically collect limited technical information when you visit our website, such as pages viewed and general location (city-level), through Google Analytics, to understand how visitors use our site.

How We Use Your Information

• To schedule, confirm, and deliver the detailing service you requested
• To communicate with you about your appointment (confirmations, arrival updates, before/after photos)
• To process payment for services rendered
• To respond to questions or requests you send us
• To improve our website and service offerings
• To send occasional promotional messages about our services, only if you have not opted out

We do not sell your personal information to third parties.

How We Share Information

We share information only with the service providers necessary to run our business, including: payment processing providers, our internal scheduling and operations software, Google Analytics (website usage data), and messaging platforms (WhatsApp Business, SMS providers) used to communicate with you about your booking. These providers are only permitted to use your information to perform services on our behalf.

We may disclose information if required by law, or to protect the rights, property, or safety of DShine Details, our clients, or others.

Cookies and Analytics

Our website uses Google Analytics to understand visitor behavior and improve our content. Google Analytics may use cookies to collect anonymized usage data. You can control cookies through your browser settings or opt out of Google Analytics tracking using Google's opt-out tools.

Data Retention

We retain client information for as long as necessary to provide our services, maintain business records, and comply with legal and tax obligations. You may request that we delete your information at any time, subject to records we are required to keep by law.

Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing messages at any time by replying "STOP" to any SMS/WhatsApp message or contacting us directly

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

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